Useful organisations

This is a selection of organisations you may find helpful, and some others have used.  The In Touch Project cannot guarantee the service of these organisations.
If you try to use any and the information is out of date, please e mail us so that we can amend our records for the future use of others.
If you find something really helpful, you could also e mail us and let us know.  Our main aim is to help as many people affected by someone else’s alcohol and drug use to build their own support networks.  Thank you.

Action for Prisoners’ Families

Freephone Helpline 0808 808 2003

Mon – Fri 9am – 5pm

Sat – 10am – 3pm


Provides information about support available for families of prisoners in the UK.


Action on Addiction

0845 126 4130

Treatment Centres across England, Education, training, and Research.

Families plus offers a residential Family Programme for friends and relatives.



Adfam is a national charity working with families affected by drugs and alcohol.


The Find Help Section will help you find information, local support groups and helplines for families. You can also read how other families have coped or share your own experiences.


There is plenty of information that you may find useful including downloadable documents about coping with conflict, setting and keeping boundaries and the cycle of change.


Al-Anon Family Groups Helpline

10am – 10pm daily

020 7403 0888


Understanding, support and information (including publications) and local 12 step groups for families and friends of people with alcohol problems.


Alcoholics Anonymous (AA)

24 hours

National Helpline 0845 769 7555

Web site

Lots of information including local meetings. Video of personal stories under section ‘Who Me’.


Alcohol Concern

0207 566 9800


Alcohol Concern is the national agency for alcohol misuse. Website contains fact sheets, publications, an on-line library database, news about what is happening in the alcohol field and links to useful websites.


Alcohol Issues

A variety of information about alcohol, family life and addiction.


Angela Casey MBTPA MNFSH – Healer and Therapist

Angela is a healer and therapist working in Glastonbury, offering Healing, Bowen, Reiki and Stress Management.

She has wide experience of working with drug and alcohol users in all stages of recovery, and has been providing Bowen treatments to clients of the In Touch Project since 2008.


Bereavement Through Addiction

Support groups for families and friends who have lost a loved one through drug or alcohol addiction.


Broadway Lodge

37 Totterdown Lane

Off Oldmixon Road


BS24 9NN

Tel: General Enquiries – 01934 815515




Citizens Advice Bureaux

020 7833 2181 Open office hours

Taunton 01823 282235

Yeovil 01935 421167

Bridgwater 01278 455236


Offices nationwide providing free, impartial and confidential advice and help.



Children of Addicted Parents and People is an internet community for young people. The site offers information, advice, videos, blogs, discussion forums, useful links and much more.

Counselling Directory

Are you in distress, would you like to find a counsellor in your area? Helpful section on alcohol dependence. Useful ‘links’ to other information areas around alcohol. Section on Drug Abuse


Call free, 24 hours a day and 7 days a week 0800 555 111

An independent charity helping to find criminals and help solve crimes.

The phone number provides an invaluable community service, so that anyone who has information about criminal activity can pass it on anonymously.

(Daffs) Domestic Abuse FreeFone Support Line (Daffs) Somerset.
0800 69 49 999
This has been developed by Avon And somerset Constabulary in partnership with the local domestic abuse forum. It offers a single point of contact for free and confidential avice and support to any person concerned about domestic abuse.

Daily Dose

A treasure trove of substance misuse/abuse information with articles updated on a daily basis.

Drink Aware

Lots of useful information. Relationships – links to section on ‘concerned about someones drinking’ which looks at areas of ‘what to say, what not to say’.


Free Helpline 0800917 8282

Best time to ring: 9am – 11pm Mon to Fri

Drinkline offers the following services –

– Information and self-help materials

– Help to callers worried about their own drinking

– Support to the family and friends of people who are drinking

– Advice to callers on where to go for help


On-line encyclopaedia of drugs and their history, effects and the law.

Frequently asked questions about drugs in the drugs information section.

0845 508 9549 for immediate free consultation with an expert advisor.

(Friends and family are equally asked to call) are staffed by doctors and other healthcare professionals and is strictly confidential. Telephone advisors are supervised by professionally qualified experts in alcohol treatment, and will advise you based on the evidence of ‘what works’, tailored to your individual circumstances.

Can create a plan to maximise your chances of success

All advisors are bound by strict confidentiality and medical ethics.

Families Anonymous Helpline

0845 1200 660

Mon – Fri 1pm – 4pm and 6pm – 10pm

Weekends 2pm – 10pm

World wide fellowship of relatives and friends of people involved in the abuse of mind altering substances or with related behavioural problems.

Members forum, publications, lone support, and information on local 12 step meetings.

Fatherhood Institute

0845 634 1328

The national information centre on fatherhood. The Institute’s vision is for a society that gives all children a positive and strong relationship with their father and any father-figures.

Frank (National Drugs Helpline)

24 hours – 7 days a week Helpline

0800 7766 00 (free 24 hours) 0800 917 8765 (text phone service)

Provides free confidential information and advice on drugs, for anyone who needs it. Frequently asked questions and personal stories on site. Frank can also direct you to what services are available in your area. Has a useful ‘Getting Help’ section.

Need a quick answer? Text a question and Frank will text you back on 82111 or email whatever you want to know, no questions asked

Gingerbread/One Parent Families

Lone Parent Helpline 0808 802 0925

Mon 10am-6pm Tues/Thursdays/Fridays 10am-4pm Weds 10am – 1pm and 5pm-7pm

Gingerbread and One Parent Families have now merged to provide better support and a bigger voice to 1.8 million lone parents and their children throughout England and Wales.

Advice on benefits, education and housing for lone parents and children

Email –

Mendip YMCA

01749 674773

Mendip YMCA provides housing advice and support for single young homeless people aged 16 – 25. Services include Family Mediations, Supported Housing and Resettlement Support. The Move On Service is not age restricted.


Mindinfoline 0300 123 3393

Mon – Fri 9am – 5pm

Mindline Somerset 01823 276892

Weds, Fri, Sat, Sun 8pm – Midnight

Mind is the leading mental health charity in England and Wales, working to create a better life for everyone with experience of mental distress.

Offers information, support and produces a wide range of publications and fact sheets covering anxiety, depression, addiction/dependency and other mental health problems.

Offices nationwide providing free, impartial and confidential advice and help.


National Association for Children of Alcoholics

Free Helpline 0800 358 3456

Mon – Fri 10am – 7pm

Tues, weds, Thurs 10am – 9pm

Sat 10am – 3pm

NACOA was founded in 1990 to address the problems faced by children growing up in families where one or both parents suffer from alcoholism or a similar addictive problem.

This includes children of alcoholics of all ages, many whose problems only became apparent in adulthood.

Narcotics Anonymous

0300 999 1212

Narcotics Anonymous is a fellowship of men and women for whom drugs had become a major problem. Recovering addicts who meet regularly to help each other stay clean. Information on local 12 step meetings

NHS Direct

0845 4647

24 hours a day 365 days a year

Offers 24 hour a day health advice, including any aspect of drug and alcohol misuse.

Help and advice for what to do in an emergency. Useful information and links on the website.


(National Society for the Prevention of Cruelty to Children)

24 hours a day, seven days a week Childline 0800 1111


For those concerned about children at risk.

Nutritionist Resource

Provides a huge nutrition support network, enabling visitors to find a Nutritionist close to them and appropriate for their needs.

Papyrus – Prevention of young suicides

HOPElineUK 08000 68 41 41

Mon – Fri 10am – 5pm and 7pm – 10pm

Weekends 2pm – 5pm

Support those who live or work with suicidal young people.

Produce resources for families and professionals

Parents Against Drug Abuse (PADA)

08457 023 867


An organisation set up to support parents of drug users. A large percentage of helpline workers have experienced drug use within their own families.

A telephone ‘One-to-One’ can be set up at weekly intervals over a six week period if required.


24 hrs 7 days a week

0808 800 2222

Free confidential 24 hour helpline plus e-mail support. A-Z of parenting topics, including alcohol and drugs. Useful section for Grandparents

Prison Chat UK

On line community giving support to those who have a loved one inside the British Prison system.

Lots of useful information and links to other useful sites.

RELEASE Drugs, Human Rights and Legal Helpline

0845 4500 215

Helpline – Mon – Fri 11am – 1pm and 2pm – 4pm

Free confidential advice, information and referral, to people affected directly or indirectly by drug use. Drugs facts and educational literature. Support for families and affected others.

Has recently launched a support and information service for heroin users and people who care for them.

Both the legal team and the drugs team can provide advice via email enquiries through


Helpline 01785 810762

Mon – Fri 9am – 5pm except bank holidays

The biggest charity to deal solely with solvent abuse. Has a national free helpline, fact sheets, research and information specifically tailored for parents.


Helpline 0207 840 3188

10am – 3pm Mon, Weds, Fri

10am – 1pm Tues, Thurs

National Advice Service

020 7840 3188 email –

Helpline for anyone who is affected by ever mental illness.

Royal College of Psychiatrists

Improving the lives of people affected by mental illness.

A useful resource of information and downloadable material on a range of issues, including alcohol and drug misuse.


24 hours 7 days a week

08457 90 90 90 (local call rate)

Taunton & Somerset 01823 288998

Yeovil, Sherborne & District 01935 476455

Samaritans is available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair. It also provides an email service.

Email –


Helpline 0845 767 8000 Local cost call

Every day 6pm – 11pm

Helpline offering emotional support to people experiencing mental illness, their carers, family and friends. Also provides information on mental health matters

SDAP: Somerset Drug and Alcohol Partnership.

In Somerset the work to tackle the harm associated with drugs and alcohol is co-ordinated through SDAP. This website gives a broad range of information/advice covering Adult/Young People’s drug and alcohol services, carers/family/friends, and information for Professionals.

SEAP – Support. Empower. Advocate. Promote

The Independent Complaints Advocacy Service (ICAS) is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care and treatment. They can provide a Self Help Pack to help you make a complaint.


01743 245365 Helpline

9am to 4pm Mon to Fri

S H A R P is a voluntary organisation run to provide free help and support for the relatives and friends of prisoners or anyone facing the prospect of legal action.

Somerset Carers Network

For relatives and friends who care for people in Somerset with mental health problems.

Lots of useful information; how to access help and support, local support groups, news of upcoming events and workshops, useful links and information.

If the person you care for has mental health and substance misuse problems you may like to access a Carers Assessment to look at your own needs.

Somerset Family Information Directory

Tel: 0845 345 9122

e mail

Somerset Family Information Direct provides a free, confidential and impartial information on a wide range of family services including – Childcare, Crisis, Disability, Education, Health, Housing, Money and Work, Parenting and Recreation.

This site also gives information on Drug and Alcohol services you may need in Somerset.

Sure Start

0800 096 0296

Sure Start is the Government’s programme to deliver the best start in life for every child by bringing together early education, childcare, health and family support.

Information about local services for parents.


Somerset and Wessex Eating Disorder Association

01458 448600 Helpline

Thurs 4pm – 7pm

For people affected by eating disorders.

Self-help support groups for suffers, carers or anyone affected. See website or ring for details. Related topics covered in an on-line message board.

TAC – Talking About Cannabis

Supporting people whose lives have been affected by cannabis abuse.

Media articles, information, mailing list.

Terence Higgins Trust

0845 1221 200

10am – 10pm Mon – Fri

12pm – 6pm Weekends

Runs a helpline and other services for people affected by HIV/Aids or anyone concerned about HIV/AIDS.

The Nelson Trust

Nelson House

Brimscombe Hill


GloucesterGL5 2QP

Tel – 01453 885633



The Recovery Network

Provides on-line support and guidance to anyone affected by addiction. By becoming a member of TRN you will have access to chat rooms and forums, allowing you to build a 24/7 support network where you can share experiences in the Family and Friends section.

Tom’s Voice Magazine

Tom’s Voice is a magazine with a difference. It contains writing by people who are trying to recover from long-term drug and/or alcohol addiction, and writing by people whose lives have been affected by someone else’s substance misuse.

Turning Point
The following services are now available for Family and carers in Somerset:

  • Advice, information and support by telephone and drop-in at each of the main Turning Point offices.
  • Support groups running regularly in 3 areas of Somerset, Bridgwater, Taunton and Yeovil
  • Carers assessments – a one off, one-to-one assessment of need with a Turning Point worker and the opportunity to receive information and advice, sign posting and referral.

Please contact your local Turning Point office for more detailed information.
Mendip – 01373 475560
Taunton – 01823 328463
Bridgwater – 01278 456561
Yeovil – 01935 383360

Victim Support

Supportline 0845 30 30 900

9am – 9pm Mon – Fri

9am – 7pm Sat & Sun

9am – 5pm Bank Holidays

A national charity which helps people affected by crime in England and Wales. Give free and confidential support to help you deal with what you’ve been going through as a victim or witness, whether or not you report the crime to the police.

Western Counselling

Freephone 0800 849 9257 or 0330 300 1057 from a mobile

Western Counselling is a 12 Step residential treatment centre providing Primary and Secondary care for addicts and free aftercare for ex-clients in recovery. Based in Weston-super-Mare, Somerset and registered with CQC (Care Quality Commission) for male and female clients aged 17-64, it has been treating clients and supporting client’s families for 25 years.

If you would like to talk to someone in confidence about personal issues with addiction or concerns about a friend or family call on 0800 849 9257.

Women’s Aid

Free phone 24 hr National Domestic Violence Helpline
0808 2000 247

Works to end domestic violence against women and children. It co-ordinates and supports projects across the country, and provides a website and helpline for those affected by domestic violence.

Women in Prison

0207 226 5879

Women in Prison is a charity working with women at risk of going to prison, in prison and after release to promote their resettlement, personal development, education and training.


This is an NHS website aimed at teenagers and provides basic information and facts about alcohol use, including true stories and a quiz.

Young People

Somerset Drug and Alcohol Partnership (SDAP)

A vast amount of information on drugs and alcohol, including young people’s services in Somerset

Youth Healthtalk

This is a website about young people’s experiences of health and lifestyle. It covers a range of issues including drugs, alcohol, depression and low mood. Watch, listen and read young people talking about their experiences.